Company update regarding Coronavirus (COVID-19)
How we are working & what we are doing
Our customer’s safety and wellbeing is our top priority. With continued news around coronavirus (COVID-19), we want to personally share the steps we are taking to serve and protect our customers and employees whilst also keeping customers up to date:
Margate & Canterbury - Open for business (8am - 5pm)
How to hire a vehicle
If you feel that hiring one of our vans is a necessity, then please do so by booking on this website.
We will then ask you a few questions about the hire, including the type of van require, the duration of the hire and the purpose of the hire so we can confirm the availability and the hire cost.
You will then be asked to send us some documents via email if possible, but hard copies can be accepted in the office on the day of hire.
They are as follows:
- Photo Card Licence
- National Insurance Number
- 2 x Recent Utility Bills or Similar
On the day of hire, you will be asked to sign some paperwork and pay using a credit or debit card.
Collecting your hire vehicle
We will confirm your date and time for collection. You may have to join a very small queue, keeping 2 meters apart from others. We are allowing one person only in the office at any one time.
Hand sanitiser is provided and we ask you to please use it before entering the office.
The office is cleaned with antibacterial cleaner after each customer. This includes wiping any equipment to include pens, payment terminals, door handles, chair arms etc.
All vehicles are disinfected between each hire, paying strict attention to anything that a driver or passenger may touch whilst inside and outside of the vehicle. You may have to wait for a very short time whilst this is done.
During the vehicle check, we politely ask all customers to observe the social distancing rules to reduce the risk involved to both themselves and our staff.
Vehicles needed for deliveries
We can help provide additional vehicles for deliveries for local companies – pharmaceutical warehouses, courier companies (using OWN insurance), logistics, etc. Please contact us for more information.
Short term lease options
For businesses that don’t want to renew a long term lease – but need vehicles for staff – we can provide short term flexible lease options without the long term commitment.
We are carefully monitoring the situation around the clock and following guidance from the World Health Organization and other health authorities.
We’ve always taken seriously the cleanliness of our locations and vehicles, and we know this is more important now than ever. We are implementing additional measures to keep our locations and vehicles clean.
The wellbeing of our employees is also a top priority. We’re encouraging team members to follow health authority best practices like frequent hand washing, as well as asking them to stay home if they are feeling ill.
Thank you for choosing Lobster Van Hire. Now more than ever, we are reminded of the importance of serving our customers. We look forward to seeing you again soon.